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If you are not completely satisfied with your order we do accept returns for store credit or exchange within 24 hours less a 10% restock fee for any in stock dress. A 15% restock fee applies to any replacement dress that needs to be special ordered. If you cannot find a replacement dress we do offer a refund minus a 20% restocking fee. Your dress is often ordered from the manufacturer and cannot be returned to them, so please be sure to measure carefully because you are responsible for the size you select. If an item has to be ordered with the manufacturer, once the order has been placed, even if it has a future delivery date it cannot be cancelled and the restock fee still applies.
* All returns must be unworn with all tags attached and be in the same packaging that it was received. Also the items must be free of stains, makeup. odors (perfume, cigarette smoke, etc.) other damages, or alterations. Anything returned with the mentioned problems will result in the the full amount of the item being charged to the customer. Returns must be returned within 3 business days of issued RA#.
All Sales Final on shoes and accessories.
RETURN PROCESS
To request a return please email sales@firstimpressionsprom.com to request an RA#; this must be done within the first 24 hours of the item being delivered. Once an RA# has been issued the item must be back into our store within 3 business days. Customers are responsible for the return freight and insurance back to our store; any item being returned to us not insured that is lost while in transit is the customer’s responsibility.
BILLING
We accept Visa, MasterCard, Discover and PayPal. We can also accept American Express through paypal if desired. Sales tax is only applicable if you live in the state of Arkansas.
INTERNATIONAL ORDERS
We are not shipping internationally at this time.
SHIPPING
Most items in stock will ship out in 2-3 business days; if you order a popular size or color that is not immediately available to ship which has to be ordered from the manufacturer and you are not comfortable with your dress coming in closer to your actual wear date you may consider choosing a sooner wear date (required at checkout) to give you time to find shoes to match, make alterations, etc. To insure that all dresses are free of manufacture defects or damages, we personally inspect all dresses being shipped. This is to make sure that every dress is in perfect condition when it arrives to you. Ship dates given to us by manufactures are estimates and will not be guaranteed. In the event that a manufacture cannot fulfill an order by the wear date, you will be notified immediately and money refunded to the card charged.
**Please note that if you are in the state of Arkansas we do not offer free shipping
PRIVACY POLICY
First Impressions Prom understands that you care about the privacy of your information. For this reason, we do not share, sell or trade customer information, including email addresses, other than for the limited purposes set forth in our Privacy Policy.
SECURITY
The security of your credit card and personal information is a top priority with us. We strive to make your online shopping experience an enjoyable and safe one . When you place an order with us online, your order information is protected. You can rest assured that we are taking steps to make your transaction confidential and secure.
